![]() Jen has lead multiple contact centers in her career and her real-life examples illustrate how you can use these seven habits to foster trust and build effective relationships in (and out) of your contact center.įor resources on improving contact center leadership development, visit our resources page. Be Proactive If I really want to improve my situation, I can work on the one thing over which I have control myself. To offer a real-life perspective on how these seven traits can contribute to effective leadership, Jen Jackson, Vice President of Customer Success at Serenova, shares her practical recommendations. Sharpen the Saw Infographic: 7 Habits of Highly Effective People 1. Covey’s seminal book, 7 Habits of Highly Effective People, which focuses on powerful lessons in personal change, the seven habits in our e-book, 7 Habits of Highly Effective Contact Center Leaders, focuses specifically on behaviors that can help you become a more effective contact center leader. Support everyone you can, as often as you can. Top Pillow covers 11 sleeping habits of successful people: You may also want to see: Top Solar Energy Companies by Revenue Infographic. Ideas don’t deliver real value until they’re acted upon. Infographic with principles of successful business people. Give yourself the time you need and learn how to say no when necessary. Find Healthy Habits Infographic stock images in HD and millions of other royalty-free stock. New perspectives are good for your personal and professional development. It helps others and raises the profile of your contact center. unusual habits of successful people infographic. Habit 2: Empower Your Teams to Solve ProblemsĮmpower your team to overcome the challenges they face every day. As always, please let us know your comments or any questions on Twitter (thewebsitegroup Click to Tweet Us). It’s good for agent engagement and customer experience. Habit 1: Be an Active, Empathetic Listener The 7 Habits of Highly Effective Contact Center Leaders highlighted in this infographic will help improve your leadership performance and have measurable and positive effects on your organization. It takes strong and skilled leadership for contact centers to thrive in today’s customer experience-driven world.
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